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Terms & Conditions

Updated 21/02/24


About us

We, Saxon Print Ltd, operate the website Our company is registered in England under company number 10028605, and our registered office is at Unit B6, Withytree Farm Broadway Road, Winchcombe, Cheltenham, England, GL54 5NT. Our VAT number is 234756788.

The relationship between you and us

By placing any order with us, you confirm that you are at least 18 years old, are legally capable of entering into binding contracts, own the copyright or have permission from the copyright holder for all artwork to be printed, and you indemnify Saxon Print Ltd for any and all claims, losses, damages and expenses that you might incur due to the content of the material/artwork you supply to be printed.

After placing an order, you will receive an order confirmation email from us acknowledging that we have received your order. All orders are subject to acceptance by us and we will inform you if for any reason we cannot process your order. The contract between us will only be formed at the point that we send you our order confirmation email.

As your order will have been made to your specification or personalised by you, you will not have any right to cancel the supply of any of the products once you have placed an order. At our discretion we will, where possible, consider cancelling an order dependent on the status of your order within our printing processes.

Availability and delivery

In usual circumstances your order will be dispatched by the date set out in our order confirmation email and in line with the turnaround stated in the product description. Please note that turnaround times stated in product descriptions are based on working days (our working days are Mon-Fri, excluding UK Bank Holidays) and exclude delivery times. 

If your order includes any personalisation, turnaround times will be effected if there are any problems with your submitted artwork that need to be rectified prior to printing. Turnaround times will be effected if electronic proof approval by the customer is delayed.

In exceptional circumstances we may inform you of a new delivery date.

Risk and title

The products will be your responsibility from the time of delivery. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.

Prices and payments

The price of the products and our delivery charges will be as quoted on our site, except in cases of obvious error.

Unless stated otherwise, product prices exclude delivery costs, and product and delivery prices are inclusive of VAT. VAT is calculated (at the applicable rate to your country) during our checkout process based on the final value of your order including delivery. You are responsible for any other taxes applicable in the territory to which the products are sent. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay; unless you have already paid for the products in full before the change in VAT takes effect.

Please note that you must comply with all applicable laws and regulations of the country to which the products are delivered. We will not be liable for any breach by you of any such laws.

Payment for all orders must be by credit or debit card (unless we say otherwise). We accept payment with Visa, Visa Debit, Visa Electron, American Express, Mastercard, Maestro, Solo and Paypal. Once you have submitted your order, your card will be debited automatically. Payment on account may be permitted for orders at our sole discretion. Please note that no changes to orders are possible once submitted by you.

Payment on account may be available at our sole discretion. Payment on account, where agreed in writing with a Company Signatory, are due for payment on the first day of the following month in which the Goods are ordered. Late payment will incur interest at 8% above the Bank of England base rate, prevailing from time to time, until the date of payment after as well as before judgment. Credit facilities may be withdrawn or reduced at any time at our sole discretion. Even if We have previously agreed to give You credit, We reserve the right to refuse to execute any order or Contract if the arrangements for payment or your credit rating is not satisfactory to Us. In our discretion We may require security satisfactory to Us or payment for each consignment when it is available and before it is dispatched in which case delivery will not be effected until We are in receipt of security or cleared funds as requested by Us. You may not withhold payment of any invoice or other amount due to Us by reason of any right of set off or counterclaim, which You may have, or allege to have, for any reason whatsoever. We shall be entitled at all times to set off any debt or claim of whatever nature which We may have against You against any sums due from Us to You.

Product prices and delivery charges are liable to change at any time, changes will not affect orders in respect of which have already been sent an order confirmation email (subject to any change in the law).

If you have requested a quote based on custom specifications, this quote cannot be used in conjunction with any offer or discount code.

Our site contains a large number of products and it is possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will endeavour to verify prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, we will charge the lower amount when invoicing the order. Our invoices will be issued at, or as soon as practicable following, dispatch by us.

If a product's correct price is higher than the price stated on our site, we will normally, (at our discretion), contact you for instructions before dispatching the printed product.

If the pricing error is obvious or unmistakeable and could have reasonably been recognised by you as an error, we do not have to provide the products to you at the incorrect (lower) price.


We try to display and describe as accurately as possible the printed products which appear on our site, but do not give any assurance that the colours of products supplied will exactly match those displayed on your computer monitor or other printing systems.

In uploading any material to our site, including for the purposes of registering with the site, managing your online account and submitting a file or order, you agree and warrant to us that such material:

  • is accurate (where it states facts);
  • is genuinely held (where it states opinions);
  • complies with applicable law in the UK and any country from which it is submitted;
  • does not contain any material which is defamatory of any person;
  • does not contain any material which is obscene, hateful or inflammatory;
  • does not promote sexually explicit material or violence;
  • does not promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  • does not infringe any intellectual property rights of any other person

and you will indemnify (and keep indemnified) us for any breach by you of such above warranties.

Saxon Print Ltd. do not accept any responsibility or liability for your failure to obtain the necessary consent, and you will be responsible and indemnify (and keep indemnified) Saxon Print Ltd. for your failure to obtain consent.

All products are printed by us strictly in accordance with any file submitted by you to us with your order. To the extent permitted by law, we accept no liability in respect of unwanted or defective products where such defect relates to an error in the file submitted by you to us or an inconsistency between the file and your order.

Refunds, returns and reprints.

It is not possible to return products for refund other than in the event of an order being produced to the wrong order specification or misprint. In either of these cases we may (at our discretion) reprint free of charge. Any errors in printing must be reported via e-mail to the following email address, please make sure to include your invoice number in the subject line. In order to qualify for a full refund you will need to email us within 3 days of order receipt. We will also require you to return a sample or photographic evidence of the issue.

Please be aware that an electronic proof will display differently on different screens and the colours displayed on screen may not be a true match to the finished print.

The following are not acceptable reasons for return:

-I've changed my mind;

-I don't like the colours;

-The colours are not exactly as I expected;

All reasonable endeavours will be made to deliver the correct quantity of Products ordered by you. You acknowledge that variations in respect of quantities are inherent within the printing industry.

Our Liabilities in terms of shortages are:

-Less than 5%- none

-Over 5%- pro rata credit.

[We will notify you of any refund due to you via email within a reasonable period of time and will usually process the refund due to you within 30 days of the day we confirmed to you that you were entitled to a refund. We will refund the price of a defective product in fully, any applicable delivery charges [and any reasonable costs you incur on returning the item to us].

If the packaging of your order has been damaged, please accept the material from the courier and write on the document provided that you have accepted the package subject to checking. Once you have verified damage has occurred to the material inside the package you must call us on 01242 300606 so we can process and reprint your order immediately.

If, when delivered, the printed product cannot be used because there is no packaging or the content are completely ruined, please do not accept the material and mark the refusal on the document provided by the courier. You must then call us on 01242 300606 to inform us of the issue so we can proceed and reprint your order immediately.

We cannot accept a claim for loss for items delivered via Royal Mail unless 15 working days or more have passed since the item was due to be delivered.

Personalised Clothing: We may print to customer supplied clothing garments if agreed on an individual basis. We will visually inspect garments and if we believe it is required will offer to complete a small test print free of charge before proceeding to test printing suitability. However, due to the variances caused by materials used in garment manufacture, weave patterns used and any treatment / washing procedures used on the garment we cannot guarantee that all printing / embroidery processes will be effective or produce the same results as when using garments we have tested fully previously and supply ourselves. As such, customers submit their own garments for printing with an understanding that the quality of the print result may vary. We will only consider refunds related to customer supplied garment printing in the event that the printing is unacceptable for reasons other than those stated above and refunds will be limited to the cost invoiced for the printing. We will not refund any costs of the garment supplied.

***Please note: although we take great care when embroidering or printing garments, occasionally a garment can become damaged during the process due to weakness in the garment thread or weave or due to a stitching or printing issue. When we supply the garments we will replace the garment in order to fulfil the required quantity of the order. If customers supply their own garments they recognise this risk and may need to supply additional garments if any are lost. We will not cover the cost of customer supplied garments (nor any associated cost due to the loss) lost during embroidery, but will not charge for the embroidery completed on a lost garment.***


We warrant to you that any product purchased from will, on delivery, conform (in all material respects) with its description (including any file provided by you), be of satisfactory quality, and be reasonably fit for purposes commonly associated with the product.

Our liability

We will not be liable for losses that result from our failure to comply with the Terms that fall into the following categories (even if such losses result from our deliberate breach):

  • a) loss of income or revenue;
  • b) loss of business;
  • c) loss of profits;
  • d) loss of anticipated savings;
  • e) loss of data;
  • f) waste of management or office time.

Nothing in these Terms excludes or limits our liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • any breach of the obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982;
  • defective products under the Consumer Protection Act 1987; or
  • any other liability that it would be illegal or unlawful to limit or exclude liability for.

If we fail to comply with these Terms we shall only be liable to you for the purchase price of the products.

Please note that it is your responsibility to comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

Our right to vary these terms and conditions

We have the right to revise and amend these Terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.

You will be subject to the policies and Terms in force at the time that you order products from us, unless any change to those policies or Terms is required to be made by law or governmental authority. In this case it will apply to orders previously placed by you, or if we notify you of the change to those policies or these terms and conditions before we send you the order confirmation email. In this case we have the right to assume that you have accepted the change to the Terms, unless you notify us to the contrary within seven working days of receipt by you of the products.

Entire agreement and third party rights

These Terms (and any document expressly referred to in them) constitute the entire agreement between us and supersedes all previous discussions, correspondence, negotiations, previous arrangement, undertaking or agreement between us relating to the subject matter of any contract.

We each acknowledge that in entering into a contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these Terms or the documents referred to in them.

A person who is not party to these Terms or a contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

Law and jurisdiction

Contracts for the purchase of products through this site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English Law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the Courts of England and Wales.